Questions to ask prospective vendors before you sign a contract:

|
Vendor X
 |
PVI Productions
 |
| Experience |
|
|
| How long have you been in business? |
|
Since 1984 |
| How long have you been producing Web sites? |
|
Since 1995 |
| How many people do you have on staff? |
|
2 to 12
varies w/workload |
| Will experienced specialists work on each area of my site (i.e.
writer, artist, programmer, etc.)? |
|
Yes |
| Are you a certified Microsoft Partner? |
|
Yes |
| Development |
|
|
| Is site planning and consultation provided free? |
|
Yes |
| Will I be billed additional charges if the quoted project requires
more work than anticipated? |
|
No |
| Do you provide a site flowchart with the proposal? |
|
Yes |
| Can I privately preview my site as it is created? |
|
Yes |
| Will you provide on-site marketing and technical and consulting? |
|
Yes |
| Email |
|
|
| Mailing lists and autoresponders? |
|
Yes |
| Dynamically updated spam filtering system? |
|
Yes |
| Server based anti-virus protection? |
|
Yes |
| Web based email? |
|
Yes |
| Desktop tool for mail notification, address book synchronization
and private instant messaging? |
|
Yes |
| Support for shared folders, address books and calendars? |
|
Yes |
| Groupware features available? |
|
Yes |
| Online control panel for managing your accounts? |
|
Yes |
| Web Hosting |
|
|
| Do you have own your Web servers? |
|
Yes |
| What kind of Web servers do you use? |
|
Dell/Microsoft |
| Where is your data center located? |
|
Atlanta, GA |
| What kind of Internet connection is provided? |
|
Redundant OC12's |
| Does the data center provide redundant climate control systems? |
|
Yes |
| Both battery and backup generator emergency power? |
|
Yes |
| State of the art security and fire protection systems? |
|
Yes |
| SQL Server database support? |
|
Yes |
| FrontPage 2002 server extensions support? |
|
Yes |
| Is redundant site backup included? |
|
Yes |
| Shared hosting Websites per server? |
|
100 max |
| Server CPU utilization? |
|
50% max
<10% nominal |
| 100% Uptime guarantee? |
|
Yes |
| Maintenance & Support |
|
|
| Live Web
site statistics and log analysis provided? |
|
Yes |
| Redundant server & site monitoring 24 hours a day? |
|
Yes |
| Round-the-clock technical support? |
|
Yes |
| Are monthly changes included in the quote? |
|
Yes |
| Can I make changes myself if necessary? |
|
Yes |
| Is monthly search engine submission included? |
|
Yes |
| Are spot checks and multi-browser compatibility testing included? |
|
Yes |