Customer Support

 
 

How Do I Manage My PVI Mailbox From More Than One Computer?

It's not uncommon for users to need to be able to access their email from multiple devices: work and home, desktop and laptop, cell phone or Pocket PC. Your PVI email service offers you several options for managing your mailbox; choose the one that best fits your situation.

Option 1 - Web Mail

You can access your mailbox from any device with a Web browser  by logging in with your email address and password to  http://mail.pviproductions.com.

With our WorldClient Web mail you can check email, compose messages, set up an address book, etc. The interface is very similar to other Web mail services like Hotmail or Yahoo that you might be familiar with. Web mail accesses our mail server directly, so all your messages stay on the server. Because of this, Web mail is a good solution for users who sometimes check their work mailbox remotely and still receive all their messages on their work computer in Outlook.

Web mail is also the best solution for users who use many different devices for email since it allows them to keep everything in one centralized place instead of trying to constantly synchronizing different address books and mailboxes.

Limitations: Web mail requires a device with a Web browser that supports Javascript, so it may not be appropriate for all handheld devices. Web mail cannot access contacts or messages stored locally in Outlook.

 

Option 2 - IMAP protocol

The IMAP messaging solution is a compromise between the Web mail and POP3 options. With IMAP, everything stays on the mail server like Web mail, but you still need a computer and an email client program such as Outlook.

Setup in Outlook or Outlook Express is nearly identical to a traditional POP3 solution, but instead of Outlook storing your messages on your local hard disk all data is read from the mail server. IMAP is a good solution for users who must frequently access email from a remote computer as well as from the office, such as teleworkers.

Limitations: IMAP requires a computer and compatible email client software. Due to the high amount of data transfer between the server and client, this solution may not be practical for slow Internet connections.

 

Option 3 - POP3 protocol with duplicate local storage

Some users find that they can use a traditional POP3 setup with a simple change to their mailbox settings. Most email clients have an option to "Leave a copy of mail on the server" or "Disable message deletion after download". By checking this box your mail client will download all new messages from the mail server but not delete them. This means you can access those same messages from another computer and download them again.

This approach works for users who occasionally wish to check their email from home but still want to have those messages available on their desktop when they return to work. Typically the home computer will have the option checked and the work computer will not, so when the user is working at the office their server mailbox is constantly emptied.

Limitations: This solution keeps two separate copies of everything, so a situation can occur where a needed contact or message is inaccessible because it is stored on another computer. Care must be taken to be sure old messages are cleared from the server by one of the client computers or your mailbox may become full.

Of course it is possible to mix and match the above solutions as you see fit. You can use Web mail from a hotel business center, IMAP from your work and home computers and duplicate storage POP3 with your PDA. PVI gives you all the options, but the choice is up to you!